All presale items are for sale during a short window of time and at a reduced price. Presale orders are placed with the manufacturer on Tuesdays. Invoices must be paid by 5pm on Tuesday to qualify for the presale pricing. Presale item shipping window is on average 2-12 weeks. Presale items can take up to 16 weeks. There is no guarantee how quickly they will be delivered, the shipping window is an ESTIMATE.
Refunds will be issued only if the presale item is deliverable/cancelled by the manufacturer. We cannot control production time or issues. We will update you via email if shipping windows will be pushed longer than 16 weeks. Presale orders are non refundable during the 16 week window. Orders mixed with in stock and presale items will NOT ship until all items are in stock. Additional shipping can be paid for in stock items to ship separately. By ordering a presale item, you understand there is a shipping window and wait time. Once you receive the item, our normal return/exchange policy kicks in.
Vannah Lane Boutique reserves the right to refuse a return for any reason. You have 7 days from the date of delivery to process a return or exchange on any item. Item(s) must be unworn and still have the original tag attached. Vannah Lane Boutique is not responsible for paying return shipping. We will not accept returns of items that have been worn. Be sure to follow all washing and care instructions, returns will not be issued for items that were improperly cared for. All sale items with prices ending in $.99 are final sale .
To process your return/exchange request, complete the form. If the form is not completed your package will be returned to the sender.
Unless specified otherwise, all returns will receive store credit. If you would like a refund, a note must be included in your package stating you want a refund in place of store credit. We will NOT issue a refund if you forgot to include the note.
All items are shipped via USPS. You can expect any in stock orders to ship in about 3-5 business days. Any orders with a presale item will ship when ALL items are in stock. If you would like your order to ship without your presale items, email us at firstname.lastname@example.org for the additional shipping cost. You will receive an email with tracking information once your order ships. Shipping starts at $4.99 and ranges depending on purchase weight.
Local Pick Up
The local pick up option is available for those who would like to pick up their order in Angier, NC. You will receive an email when your order is ready for pick up. Orders with local pick up selected will NOT ship.
Vannah Lane Boutique is not responsible for any lost or stolen packages once it has been shipped from our facility. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to wrong addresses.